Consumer law aims to protect consumer rights and interests. In a recent case, the message was loud and clear as the National Consumer Commission passed an order, asking the HSBC Bank to pay compensation of Rs. 1 lakh to an NRI couple. The bank had sanctioned a home loan to them but had failed to disburse the amount. The appeal was made by the HSBC bank against the decision of Chandigarh State Consumer Commission (as per consumer law) which had ruled in favour of the NRI couple.